We are seeking for a project manager to join our team. If you are a detailed-oriented person who has a diverse skill set and experience to coordinate multiple projects simultaneously, passionate about making a difference in the non-profit sector, familiar with the best practices of project management and looking for a work environment where you can learn and grow, this role may be for you.

Description

As a project manager you will play the lead role in planning, executing, monitoring, controlling, and closing projects. You will plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. You will also be accountable for the entire project scope, team, resources, and its success.

The Project Manager role is one where we are looking for the best, both in culture fit and experience, to fill the role. We believe in tailor-fitting each role on our team with the right person, and that could be you!

Job description:

Canadian Imperial Advantage is seeking a Web Specialist responsible for both back-end and front-end development, including creating WordPress websites. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color, font choices, and so on). The candidate should have a strong understanding of working within a CMS and developing with modern frameworks.

Primary responsibilities are:

The Position shall be measured against successful execution of tasks and responsibilities which include but may not be limited to the following:

• Building a responsive and dynamic website for the organization
• Working as designers to implement visual interfaces
• Designing and implementing new features and functionality.
• Establishing and guiding the website’s architecture.
• Ensuring high-performance and availability and managing all technical aspects of the CMS.
• Helping formulate an effective responsive design and turning it into a working theme and plugin possibility for some design if interested.
• Proficiency in Adobe Creative Cloud (Photoshop, Adobe XD) or similar platforms to wireframe designs for presentation.
• Understanding of Word press and builders.
• Understanding of current web standards, principles, and best practices with regards to digital marketing, display ads, and social media.

We are seeking a highly organized, self-motivated, experienced, reliable, and task-oriented Administrative Assistant to join our volunteer team.

The Volunteer Administrative Assistant will be responsible for performing several administrative duties. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced non-profit environment.

As a successful candidate, you will be a quick learner, tech-savvy, have a high capacity for managing confidential information, and are able to bring projects from start to finish.

Responsibilities:

• Administrative assistance.
• Provide administrative support including scheduling, writing, and editing support for confidential correspondence, preparation of PowerPoint presentations, briefing notes, and support materials.
• Answer phone calls, schedule meetings, and support visitors.
• Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Assist in coordinating office supply inventory, including monitoring supply levels and placing new orders with suppliers. This may include kitchen, bathroom, and training workshop supplies.
• Support with ad hoc requests to further organizational priorities.
• Maintain confidence and protects operations by keeping information confidential

We are seeking highly organized, self-motivated, experienced, reliable, and task-oriented Volunteer Client Services Representatives to join our team. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced non-profit environment.

As a successful candidate, you will be a quick learner, tech-savvy, have a high capacity for managing confidential information.

The volunteer Client Services representative will interact with clients of the organization to provide information in response to inquiries about our services to ensure client satisfaction.

Responsibilities:

• Receiving and placing customer service telephone calls
• Manage large amounts of incoming calls
• Appointment scheduling and calendar management
• Provide accurate, valid, and complete information to clients by using the right methods/tools.
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
• Assist in managing client database records, assist to draft status reports on customer service issues.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; escalate to the appropriate department and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Contribute to team effort by accomplishing related results as needed
• Keep records of client interactions, process client accounts, and file documents

Requirements:

• Excellent communication and presentation skills
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to work under immediate supervision.
• Experience using various computer programs such as Microsoft Office suites, Google Drive, Excel etc with an ability to become familiar with organization-specific programs and software. (The ability to use Zoom, Mail Chimp is an added advantage)
• Ability to multi-task, prioritize, and manage time effectively.
• Minimum of High school diploma.